Your questions, answered — so you can move with confidence.

A transport service helps individuals or businesses move their belongings from one location to another, either locally or long-distance. Services often include loading, transporting, unloading, and sometimes packing & unpacking as an extra service.

Costs vary depending on the size of the move, distance, number of movers needed, and any additional services (like packing). A small local move will be cheaper, while long-distance move will be more expensive.

Ideally, book at least a few days in advance. For peak seasons (summer or end of month), earlier booking is advised.

We operate in all over Australia. For special requests outside of these areas, please contact our support team.

You can request a service by calling us directly, booking online through our website, texting or emailing us.

We recommend booking at least a few days in advance to ensure availability. However, we do accept same-day, or urgent bookings based on availability.

Yes, you can modify your booking by contacting our customer service team. Please try to make changes at least two days before your scheduled time.

Yes, we provide scheduled services for businesses and individuals who need regular transport solutions.

We accept cash, credit/debit cards, bank transfers. Invoicing options are available too.

Additional costs are outlined in your quote, and the terms and conditions.

Though it is not required, it's highly recommended, You, can supervise, answer questions, and do a final walk-through to ensure nothing is left behind.

This depends on the number of items, distance, and access at each location.

Usually:

• Public liability insurance
• Goods in transit insurance
• Employer’s liability (if hiring staff)
• Vehicle insurance (commercial)

Requirements vary by country/region, but generally include:

• Business registration
• Commercial vehicle licensing
• Special permits for long-distance or cross-border transport

Consider:

• Volume or weight of goods
• Distance
• Number of staff required
• Time involved
• Extra services (packing, storage, stairs, etc.)

Yes, all our drivers are professionally trained, fully licensed, and undergo regular safety and customer service training.

Our customer support is available 9AM-5PM, Monday to Friday. You can reach us via phone, email, or live chat.

Please contact us immediately with the details. We take all complaints seriously and will resolve your issue as quickly as possible.

Absolutely! We welcome your feedback to help us improve. You can fill out a feedback form on our website or contact our support team directly.